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Frequently Asked Questions
| Application approvals at The Brook are typically completed within 3 days excluding weekends, depending on screening results, income verification, and document completion. The leasing team will help guide you through the application process so you know what to expect. |
| Furnished apartment homes are not currently offered at The Brook. Residences are leased unfurnished, giving residents the flexibility to style the space in a way that feels like home. |
| Yes! Short-term lease options are available at The Brook. The leasing team can help you find a lease term that best fits your timing and lifestyle. |
| Yes, corporate leases are available at The Brook. The leasing team can provide current requirements, availability, and lease term details. |
| Yes! The Brook may offer move-in specials or leasing incentives, including 1 month free. Specials, lease terms, and qualifying details can change, so contact the leasing team for the latest availability. |
| Yes! Residents are welcome to decorate their apartment home and make the space feel personal, while following community guidelines and lease requirements. |
| Apartment homes at The Brook include washer, dryer, stove, microwave, dishwasher, fridge as standard appliances for everyday convenience. |
| No, subletting is not permitted at The Brook. If your living situation changes during your lease term, contact the leasing office so the team can walk you through available options. |
| Yes! Apartment homes at The Brook include in-unit laundry, making laundry day simple and convenient without leaving home. |
| Pool and deck areas are available not available at the moment and based on inspection, giving residents time to relax and enjoy the outdoor amenity spaces. |
| The fitness center is open 24 hours, giving residents flexible access to wellness and workout amenities. |
| Yes, The Brook offers controlled or secured access features to help create a more private community environment for residents and guests. |
| Yes, packages can be accepted or held for residents at The Brook. Contact the leasing office for current pickup procedures. |
| Yes, parking is available at The Brook. Contact the leasing office for current parking options, availability, and any related details. |
| EV charging stations are not currently available at The Brook. Contact the leasing office for current parking and charging details. |
| Yes, The Brook offers access to nearby public transportation options, including transit system. This helps residents stay connected to the surrounding area. |
| The Brook is located within the CMS school assignment area. |
| Residents can pay rent through certified funds, E-MoneyGram, and debit or credit card via app, offering convenient options for managing monthly payments. |
| Yes, renter's insurance is required at The Brook. This helps protect personal belongings and may provide liability coverage during the lease term. |
| Utilities are not included in the monthly rent at The Brook and are billed separately. |
| To set up utilities at The Brook, water is connected through the community; applicants should contact Duke Energy for electricity connection. The leasing team can provide any additional account or move-in instructions needed. |
| Internet and cable options at The Brook include provided through the community. Contact the leasing office for setup details, availability, and service information. |
| Yes! The Brook is pet-friendly, so your furry companions can feel right at home too. |
| Pet fees at The Brook include $350 per pet, $25 monthly pet rent, and $28 pet profile management per pet with a limit of 2 pets. Contact the leasing office for full pet policy details and any applicable monthly pet rent. |
| Yes, pet policies at The Brook include Yes. Contact the leasing office for the full current pet policy. |
| Yes! The Brook has on-site maintenance support to help keep the community comfortable and running smoothly for residents. |
| If something in your home needs attention, submit a work order. The team will help route your request to maintenance. |
| Maintenance requests at The Brook are handled through submitted work orders. Emergency requests receive priority when applicable. |
| No, residents do not have to be present for maintenance service to be completed, making it easier to keep repairs moving without interrupting your day. |
| If you are locked out, contact the office during office hours; after hours, contact a locksmith. Contact the leasing office for community-specific lockout procedures and any applicable fees. |
| Before move-in, The Brook completes apartment preparation including the apartment is cleaned, inspected, and repaired if necessary. This helps ensure the home is clean, functional, and ready for your arrival. |
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